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HELPP Vet Limited provides a platform that connects animal and pet owners with qualified vets, vet techs and vet nurses (service professionals). It acts as a triage service that provides access to quick advice at an affordable price. The platform allows pet owners to assess which vet they wish to use before connecting directly via mobile or PC to discuss their issues.

HELPP Vet also acts as a platform for vets, vet techs and vet nurses to register themselves as a telehealth service provider. The platform connects them directly to animal and pet owners in need and manages all billing and invoicing on their behalf.

While we manually approve all service professionals on the HELPP platform, HELPP Vet Limited is not responsible for them utilising our policies or practices or determine whether they are in compliance or conflict with the applicable law. However, Helpp Vet manually checks that all service professionals on the Helpp platform are currently registered with their respective regulatory bodies at the time of registration.

Application of terms
These Terms apply to your use of the HELPP’s website and mobile application, whether as a guest or a registered user. By accessing and using the website and mobile application, hereby both known as the HELPP Platform:


  • you agree to these Terms; and

  • where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

If you do not agree to these Terms, you are not authorised to access and use the HELPP Platform, and you must immediately stop doing so.


  • We may change these Terms at any time by updating them on the HELPP Platform. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the HELPP Platform, you agree to be bound by the changed Terms.

  • We may change, suspend, discontinue, or restrict access to, the HELPP Platform without notice or liability.

  • These Terms were last updated on 19/7/2022.



In these Terms:

  • Including and similar words do not imply any limit

  • Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

  • Personal information means information about an identifiable, living person

  • Terms means these terms and conditions titled HELPP Platform Terms of Use

  • Underlying System means any network, system, software, data or material that underlies or is connected to the HELPP Platform

  • User ID means a unique name and/or password allocated to you to allow you to access certain parts of the HELPP Platform

  • We, us or our means HELPP Limited

  • HELPP Platform means

  • You means you or, if it applies, both you and the other person on whose behalf you are acting.


Your obligations

  • You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.

  • If you are given login details, you must keep your login details secure and:

    • not permit any other person to use your login details, including not disclosing or providing it to any other person; and

    • immediately notify us if you become aware of any disclosure or unauthorised use of your login details, by sending an email to


You must:

  • not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the HELPP Platform or any Underlying System, or otherwise attempt to damage or interfere with the HELPP Platform or any Underlying System; and

  • unless with our agreement, access the HELPP Platform via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.

  • Information for the service professional provided is to be used only for personal use of accessing their services. No solicitation of the service professionals are allowed for any other uses

  • You must obtain our written permission to establish a link to our HELPP Platform. If you wish to do so, email your request to

  • You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our HELPP Platform by using your User ID.


Intellectual property and copyright

  • We (and our licensors) own all proprietary and intellectual property rights in the HELPP Platform (for all non-third party information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

  • All third party material contained in this site is the copyright of individual contributors and is made available for personal use only. It may not be further copied and distributed without permission from the copyright owners concerned.

  • Where you are the owner of copyright work which you believe is available on this website in such a way that does not satisfy the fair dealing provisions of the Copyright Act 1994 or otherwise constitutes a copyright infringement, or a breach of an agreed licence or contract, please notify us at and we will remove it immediately.

Disclaimers and informed consent

  • HELPP serves as an aggregator of third party content of resources relating to specific services such as veterinarian services. The information and recommendations provided to you on the Helpp platform is for informational purposes only and should not be construed as professional advice.

    • No person should act solely in reliance on any statement contained in the information provided, it is not intended as a substitute for professional advice. You should seek independent professional advice from a person (in person) who is licensed and/or qualified as a professional in their field.

    • HELPP functions to assist individuals looking for preventive and proactive advice to solve problems and to improve the health of themselves or their animals. It is not a site suitable for those that are in need of urgent medical help and should not be used as such.

    • HELPP may in some instances provide recommendations of useful third party resources. HELPP does not endorse content within such resources, nor can Helpp accept any responsibility for the content or accuracy of them. The content of the material provided on this site belongs to the individual authors and is representative only of the respective author(s) opinions, positions/stand, practices, experiences, thoughts, views, concepts, perceptions, ideas and/or beliefs and as such does not represent the views of Helpp.

    • HELPP have made reasonable efforts to ensure that the information published is as accurate and up-to-date as possible. The information is provided in good faith with no guarantee as to outcomes or the accuracy or currency of any information.

  • To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

    • the HELPP Platform is not responsible for any injury, loss or damage caused by reliance on any part of this information.

    • the HELPP Platform being unavailable (in whole or in part) or performing slowly;

    • any error in, or omission from, any information made available through the HELPP Platform;

    • any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the HELPP Platform. To avoid doubt, you are responsible for ensuring the process by which you access and use the HELPP Platform protects you from this; and

    • any site linked from the HELPP Platform. Any link on the HELPP Platform to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.


  • We make no representation or warranty that the HELPP Platform is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the HELPP Platform is not illegal or prohibited, and for your own compliance with applicable local laws.

  • We may restrict access to some parts of our site, or our entire site, to registered users only.



  • To the maximum extent permitted by law:

    • you access and use the HELPP Platform at your own risk; and

    • we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the HELPP Platform, or your access and use of (or inability to access or use) the HELPP Platform. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

    • While we endeavour to keep all information private within the HELPP platform, if you post your personal information on the website, share it with service professionals via video call, or over the HELPP messaging platform, you acknowledge and agree that the information you post is publicly available. 

  • Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD$100.

  • To the maximum extent permitted by law and only to the extent the above points under the Liability section of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the HELPP Platform, or your access and use of (or inability to access or use) the HELPP Platform, must not exceed NZD$100.


Privacy Policy
Please see our separate
privacy policy document for details.

Suspension and termination

  • Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the HELPP Platform (or any part of it).

  • On suspension or termination, you must immediately cease using the HELPP Platform and must not attempt to gain further access.



  • If we need to contact you, we may do so by email or by posting a notice on the HELPP Platform. You agree that this satisfies all legal requirements in relation to written communications.

  • These Terms, and any dispute relating to these Terms or the HELPP Platform, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Helpp Platform.

  • For us to waive a right under these Terms, the waiver must be in writing.

  • Clauses in the Terms of Use are intended to survive termination of these Terms and continue in force.

  • If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.

  • These Terms set out everything agreed by the parties relating to your use of the HELPP Platform and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the HELPP Platform that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.

HELPP Vet Privacy Policy

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